Privacy policy
Last updated January 2026. Plain-English promises about your information.
What we collect
When you request a rate, apply for a loan, or contact us, we collect the details you provide — your name, email address, phone number, and anything you tell us about your borrowing goals. We also receive standard technical information (browser type, pages visited) that helps us keep the site fast and secure.
How we use it
Your information is used to respond to your requests, prepare loan estimates, process applications, and — only if you opt in — send our newsletter. We never sell your personal information, and we never share it with marketers.
Who sees it
Only the advisors and processors working on your file, plus the vetted service providers that run our secure systems (hosting, email delivery, credit reporting where the law requires it). Every partner is bound by confidentiality agreements.
Cookies
We use a small number of cookies to remember your preferences and measure anonymous site traffic. You can block cookies in your browser settings; the site will still work, though some conveniences may disappear.
Your rights
You can ask for a copy of your information, correct it, or ask us to delete it at any time. Email hello@tidewaterhomeloans.com with “Privacy request” in the subject line and we will respond within 30 days.
Security
Applications travel over encrypted connections and rest in access-controlled systems. No method is perfect, but we review our safeguards regularly and limit access to the smallest team that needs it.
Questions?
If anything here is unclear, contact us and a human being will explain it — happily, and without legalese.